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Passenger Choice Awards

 

 

The Passenger Choice Awards have quickly become the industry's most significant awards program for the airline passenger industry as winners are chosen based on customer feedback.

APEX once again partnered with TripIt® from Concur®, the world’s highest-rated travel-organizing app, to gather anonymous passenger feedback based on neutral, third-party passenger feedback and insights for the 2020 APEX Passenger Choice Awards. Using a five-star scale, more than one million flights were rated by passengers across nearly 600 airlines from around the world between 1 July 2018 and 30 June 2019. On the same screen, passengers were given the opportunity to provide anonymous ratings in five subcategories: seat comfort, cabin service, food and beverage, entertainment, and Wi-Fi. The single screen rating allows airline passengers to easily rate their flight in less than 15 seconds.

 

Click here to view past winners.

©Airline Passenger Experience Association (APEX) 2016. All rights reserved.
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