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Monday, September 25, 2017   (0 Comments)
Posted by: Samantha Harber
Long Beach, CA USA (25 September 2017) – Members of the Airline Passenger Experience Association (APEX) gathered in California Monday night to honor the winners of the 2017 Passenger Choice Awards (PCAs). The Awards recognize excellence in seat comfort, cabin service, food and beverage, entertainment and Wi-Fi. 

This year, APEX elevated the highly anticipated Passenger Choice Awards by partnering with TripIt® from Concur®, the world’s highest-rated travel-organizing app, to gather anonymous passenger feedback based on verified travel itineraries. 

Using a five-star scale, more than 500,000 flights were rated by passengers from around the world between 24 October 2016 and to 31 July 2017.  First, passengers rated their overall flight experience, and then were given the opportunity to provide ratings in five subcategories: seat comfort, cabin service, food and beverage, entertainment, and Wi-Fi. The overall ratings were certified by an external auditing service hired by APEX and used to establish the airline’s Official Airline Ratings™, with the ratings from the five subcategories being used to determine the Passenger Choice Awards.  

Virgin America: Best Seat Comfort
Qatar Airways: Best Cabin Service
Qatar Airways: Best Food & Beverage
Emirates: Best Entertainment
JetBlue: Best Wi-Fi 

The APEX Awards Ceremony – hosted by Brian Kelly, CEO and Founder of The Points Guy – took place during APEX EXPO, an exclusive member’s only event attended by more than 4,000 industry professionals, including representatives from more than 100 airlines who drive continuous improvement in the passenger experience, including advances in entertainment and connectivity, comfort and ambiance, catering and other services. APEX EXPO co-located with International Flight Services Association (IFSA) Conference & EXPO, and Aircraft Interiors Expo (AIX) Americas.

For more information and photos about the Official Airline Ratings and all the awards given out at the APEX Award Ceremony, please visit apex.aero, sign up for the APEX Daily Experience e-newsletter, or follow APEX on Twitter, Facebook and LinkedIn.


About The Airline Passenger Experience (APEX)
APEX encompasses a network of businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe.  As a non-profit, APEX reinvests all of its resources to better serve its members.  Every day, APEX members evaluate the passenger experience through an influential community and are improving every aspect of the airline experience: from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and inflight dining.  APEX works to strengthen the industry and enable business opportunities through education, innovation, networking and recognition.  For more information, please visit apex.aero.

©Airline Passenger Experience Association (APEX) 2016. All rights reserved.
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